Orders & Products
What types of flowers do you offer in your arrangements?
We work with a selection of fresh, elegant flowers, carefully chosen according to the season. We also have access to rarer, exclusive varieties for clients seeking unique and sophisticated arrangements.
Can the colours or flowers of a bouquet or arrangement be customized?
Absolutely. Each creation can be personalized to reflect your taste, color palette, or the emotion you wish to convey. We guide you toward the best choices to ensure a harmonious and long-lasting result. However, for personalization, we invite you to contact us by phone or visit the shop in person so that we can create the perfect arrangement together.
Is it possible to order a bouquet that is smaller or larger than the one offered online?
Yes. Our sizes can be adjusted up or down to suit your needs and budget. Simply let us know the desired size, and we will create a custom arrangement that maintains the original style. However, for personalized orders, we invite you to contact us by phone or visit the shop so we can create the perfect arrangement together.
Do you offer add-on items (vases, cards, messages, etc.) with the bouquets?
Yes, we offer several add-on options such as vases, cards, ribbons, decorative elements, and other accessories to enhance your bouquet. You can select these items online along with your product, contact us by phone, or visit the shop in person so we can assist you with your request.
Can we include a note or a message with the arrangement?
Certainly. We can add a personalized card to your arrangement. Simply provide us with your message online, by phone, or in person, and we will include it with care and discretion.
Delivery
Which regions do you deliver to (Laval, North Shore, Montreal, South Shore…)?
We primarily deliver to Laval, the North Shore, and Montreal. Delivery to the South Shore or other specific areas is available upon request. Please note that fees may apply.
What are your delivery times? Is same-day delivery available?
Our delivery times vary depending on order volume and location. Same-day delivery is available for orders placed before a specific cutoff time, subject to driver availability; we recommend calling us to confirm. To ensure we can make your delivery on your preferred day, we advise calling the shop the day before.
Do you deliver bouquets for events or on public holidays?
Yes. We provide delivery for events, special occasions, and public holidays. However, it is best to book in advance, as these dates are in high demand.
What happens if the recipient is absent at the time of delivery?
We always call the recipient to confirm they will be present for the delivery before the bouquet leaves the shop. If we are unable to reach them, we contact the customer who placed the order to confirm the delivery. Since temperature and adverse weather conditions can often damage the flowers, we leave them in a safe place at the provided address only if we have the customer's confirmation.
What are your delivery rates?
Delivery fees vary depending on the zone and the type of arrangement. Exact rates are calculated at the time of ordering, based on distance.
Are there additional fees for areas outside the service zone?
Yes. Remote areas or locations outside our main service area may incur additional charges. We will let you know the exact amount before confirming the order by phone or in-store.
Payment & Cancellation
Which payment methods do you accept?
We accept payments by credit card, debit card, and cash. Payments can be made online via our website, by phone, or directly in the store.
Can I modify or cancel an order after placing it?
As each bouquet is custom-made upon receipt of your order, it is unfortunately not possible to modify or cancel an order once it has been placed. We encourage you to carefully check your selection before confirming the purchase.
How long does it take to get a refund in the event of a cancellation?
No refunds are issued. As our creations are made to order upon receipt of your order, all sales are final. We encourage you to carefully review your selection before confirming your purchase.
Flower Care & Longevity
How do you care for flowers so they stay fresh for as long as possible?
To prolong the freshness of your flowers, we recommend changing the water every two days, slightly trimming the stems at an angle, and keeping the arrangement away from heat sources and direct sunlight. Simple care that makes all the difference.
What should you do if some flowers wilt quickly?
Some varieties naturally have a shorter lifespan. If you notice a flower wilting, gently remove it to allow the other flowers to breathe. If you have any questions or concerns, please do not hesitate to contact us; we would be happy to assist you.
Special items (weddings, funerals, events, etc.)
Yes. We create fully customized floral arrangements for weddings, funerals, corporate events, and special occasions. Each piece is thoughtfully designed to reflect your vision, your atmosphere, and the emotions you wish to convey.
For any inquiries or bookings, we invite you to contact us directly by phone at 450-575-7317 or by email at info@fleurs2.com.
Do you offer special arrangements for weddings, funerals, or special events?
Absolutely. We can combine bouquets, centerpieces, boutonnieres, arches, and floral décor to create a cohesive visual experience guided by a well-defined artistic direction. We work from your mood board, theme, or the atmosphere you want to create for your event, ensuring a consistent aesthetic from beginning to end.
For any inquiries or bookings, we invite you to contact us directly by phone at 450-575-7317 or by email at info@fleurs2.com.
Can you customize a floral arrangement to fit a set budget?
Yes, we can create a custom version that fits your desired budget. We will suggest the best options to achieve a harmonious and elegant result. In fact, on our website, you can select the budget that suits you right next to each arrangement. For any special requests, please feel free to call us or visit the shop; we would be delighted to advise you.
Is it possible to combine several services (bouquets, centerpieces, boutonnieres) for the same event?
Absolutely. We can combine bouquets, centerpieces, boutonnieres, arches, or floral decorations into a cohesive ensemble. Simply contact us so we can plan your entire floral project.
Customer Service & Support
Which payment methods do you accept?
We accept payments by credit card, debit card, and cash. Payments can be made online via our website, by phone, or directly in the store.
Can I modify or cancel an order after placing it?
As each bouquet is custom-made upon receipt of your order, it is unfortunately not possible to modify or cancel an order once it has been placed. We encourage you to carefully check your selection before confirming the purchase.
How long does it take to get a refund in the event of a cancellation?
No refunds are issued. As our creations are made to order upon receipt of your order, all sales are final. We encourage you to carefully review your selection before confirming your purchase.
